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How to make a claim

To make a claim, please call us as soon as possible on our 24‑hour Accident Helpline: 0203 738 7300

What to do if you have an accident?

The Law

You must stop if you are involved in any incident involving an injury to any person or certain animals, or if other vehicles or roadside property are damaged. If you own the vehicle involved, you must give your name, address and insurance details to anyone who has a good reason for asking. If you do not own the vehicle, you must give the owner’s name, their address and the registration number of the vehicle.

If there is an injury or you do not give your details to anyone at the scene of the accident, you must report the incident to the police within 24 hours and present a copy of your Certificate of Motor Insurance within 5 days.

In the event of an accident or loss, your vehicle may be deemed uneconomical to repair and will therefore be deemed a total loss. In these cases it is necessary to offer a transfer of insurance onto another car should this meet the insurers criteria.

To help with the claims process...

  • Do not apologise or admit fault.
  • Try to collect the following information to give to the One Call Accident Helpline to help us speed up your claim:
    • Full details of the other driver(s), phone number(s), and registration number(s) (this will allow us to contact anybody else involved).
    • Injuries caused.
    • Witnesses.
    • Police officers and report references.
    • Full details of what happened.

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