COVID-19 help, support and FAQs
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How Can We Help?

As much as we don’t like to think about it, death is a part of life. While it’s not a nice thought, there’s nothing we can do to stop those we love from passing away when the time comes. It’s understandable to feel sad and even helpless when this happens. Here at One Call we would like to make the process as seamless as possible when you have lost a loved one.

    If your loved one has a policy with us.
  1. Contact us - Contact our friendly agents regarding the policy and one of our dedicated agents will be more than happy to help.
  2. Documents required – We will require a copy of the death certificate sending to us in order to process any changes or cancel the insurance. Please don't send us the original, we only need a copy.
  3. Write to us - If you want to cancel the insurance and would prefer to write to us, send us a letter along with the death certificate, including the policy number, name and contact details of someone we can contact.

One Call Insurance Services Limited
Registered Office:
First Point,
Balby Carr Bank,
South Yorkshire,
DN4 5JQ.

Remember, we are here to help. We understand this is a difficult time for you and it may be difficult to speak about something such as an insurance policy. All of our agents have had dedicated training in order to help you as much as they can.

If you are struggling with the loss of a loved one we have provided some helpful advice below that we hope you will find useful and will assure you, you are not alone.

Common Feelings After A Loss

    People go through various stages of grief when they’re coming to terms with a loss. These five stages have been studied for years:
  1. Denial. By denying the death has happened, it prevents you from being overwhelmed. It’s normal to feel numb or wondering how life can go on. It can be hard to accept what’s happened.
  2. Anger. Being easily irritated is a normal response to the loss of someone close to you. You might feel angry or short tempered, even if it’s unlike you.
  3. Bargaining. It’s natural for thoughts to turn to what could’ve been done differently. For example, being nicer to the person, getting medical help earlier, or even thinking about the last thing you said to that person.
  4. Depression. Losing a loved one often leads to another level of sadness. When you reach this point it's normal for you to feel like you’re struggling the most.
  5. Acceptance. You’re not okay with what’s happened & you will still feel sad and miss this person from time to time, but you’ve reached a point where you can get on with your life on a more “normal” basis.

Remember everyone grieves differently. You may not experience all of the above stages & if you know someone who has lost a loved one, then be patient and support them. It may take time but generally acceptance will come.

    Your body also responds when you’re grieving. Once grief has triggered a response, you’re likely to experience a number of side effects, including:
  • High adrenaline. - leading to a faster heartbeat and additional release of adrenaline. You might feel on high alert.
  • Exhaustion. – leaving you drained of energy and motivation.
  • Digestion problems. - Issues with your digestion can be common when experiencing sadness.
  • If you lose someone close to you, be prepared for short-term changes to your health. It’s normal to feel the effects on your body. Staying active and eating well can help.

Day To Day Dealing With The Loss Of A Loved One

How to maintain your regular lifestyle

    One of the most effective ways to deal with losing a loved one is to try and maintain your regular lifestyle.
  • Create a routine.
  • Talk to loved ones.
  • Encourage yourself to participate.

Helping children cope with a loss

    The loss of a loved one can be especially hard on children, it’s probably the first time they’ve experienced these feelings. You’ll play a large part in helping them deal with their grief.
  • Be clear and honest. They’re probably struggling to understand what’s happening, so being open will help them process what’s going on.
  • Listen to them. Make sure you answer any questions they have, it's normal to feel the way they do right now.
  • Explain funerals. A child probably won’t know what a funeral is. If you want them to go, give them a description and run down of the day, what takes place and how it happens ect.
  • Help them remember. Talking about memories of a lost loved one can be helpful to children.
  • Do things to keep their minds busy. Keeping a child happy and distracted with activities, will help them deal with the loss, and also help you deal with this too.

Helping adults around you to grieve

It’s not only children who grieve. You might want to help a partner, friend or family member who’s experiencing this kind of pain. All of the above methods can help both adults as well as children. Don’t be afraid to speak with someone about their loved one. Often people tend to avoid this subject but it’s a key step in the grieving process to talk about their loved one and help that person accept what has happened.

Getting Help With Grief

Finding the support and care you need at this distressing time can make a huge difference.

Get support from those around you.

    During difficult times, we rely on those closest to us for support. But you've got to want their help, so bear in mind these points:
  • Share. Make sure people around you know if you’re struggling.
  • Say yes. If someone reaches out to offer you advice, be open to accepting this.
  • It can be uncomfortable to open up about your issues and how your feeling, it’s important to separate yourself from those doubts to get the help you need.

Taking steps to help with your health

    Ensure that when dealing with the loss of a loved one you keep up your health, both mentally and physically.
  • Exercise this increases levels of feel-good chemicals such as serotonin, dopamine, and norepinephrine that people suffering from depression have lower levels of. By working out, areas of your brain are stimulated by these feel-good chemicals, giving you a positive euphoric feeling
  • Take up a hobby. Take your mind off your loss by enjoying a hobby of your choice.
  • Get enough sleep. A lack of sleep can make things worse.

Support lines and communities

If you find yourself struggling, and feel like you can’t turn to anyone, there are support helplines to guide you.

    You’ll be speaking to trained professionals, with experience of helping people who are grieving. Just some of the services available include:
  • SupportLine provides phone counselling to help people with a wide variety of problems, including bereavement.
  • Bereavement Trust focuses around helping those who are experiencing grief.
  • NHS. If you’re ever feeling dangerously low, the NHS offers a suicide hotline. Always get the support you need.
  • Whether it’s from your friends, family or these dedicated services, there’s always support available to you after a death. Try not to isolate yourself – instead, reach out and get help. If you feel like you want to talk to people who are in a similar situation to you, support groups can be a great help too. Having someone to chat to, who can relate to your situation, is incredibly useful.