IMPORTANT INFORMATION: COVID-19 help, support and FAQs
IMPORTANT INFORMATION:
COVID-19 help, support and FAQs
Opening Times : Live chat is open 8am to 8pm Mon - Fri, 9am to 4pm Sat & Sun

Bereavement & Vulnerability

The death of a policyholder

We would like to take this opportunity to express our deepest condolences at this time.


Should you need any help or support in the handling of a loved one’s insurance policy, please feel free to contact us via live chat and we will be more than happy to assist you.


To enable us to process any changes or if necessary a cancellation – we will require a copy of the policy holder’s death certificate. Please have this to hand when you contact us.


Alternatively, if you prefer you can write to us at the address below. Please send a letter including the policy holder’s full name and policy number, plus your contact details - along with a copy of the policy holder’s death certificate and we will be in contact.


One Call Insurance Services Limited
First Point
Balby Carr Bank
Doncaster
South Yorkshire
DN4 5JQ


Or, alternatively if you’d prefer to speak to a member of our dedicated bereavement team you can call us on 01302 567800. Our bereavement team are available Monday to Friday – 9am until 5.30pm.

Struggling financially, are elderly or vulnerable?

If you are experiencing financial difficulties, are vulnerable or elderly and struggling to self-serve via live chat or via our customer portal – please call us on 01302 567800.


Our dedicated vulnerable customer team are available Monday to Friday, 9am until 5:30pm.


Please think before you call and if you can self-serve or contact us via live chat we’d really appreciate it. We’re trying to keep our phone lines clear for customers that are elderly, vulnerable or struggling financially – so please do not call this number if you are able to self-serve as this dedicated vulnerable customer team will be unable to assist you.