The death of a policyholder
We would like to take this opportunity to express our deepest condolences at this time.
Should you need any help or support in the handling of a loved one’s insurance policy, please feel free to contact us via live chat and we will be more than happy to assist you.
To enable us to process any changes or if necessary a cancellation – we will require a copy of the policy holder’s death certificate. Please have this to hand when you contact us.
Alternatively, if you prefer you can write to us at the address below. Please send a letter including the policy holder’s full name and policy number, plus your contact details - along with a copy of the policy holder’s death certificate and we will be in contact.
One Call Insurance Services Limited First Point Balby Carr Bank Doncaster South Yorkshire DN4 5JQ
Or, alternatively if you’d prefer to speak to a member of our dedicated bereavement team you can call us on 01302 567800. Our bereavement team are available Monday to Friday – 9am until 5.30pm.
Struggling financially, are elderly or vulnerable?
Our dedicated vulnerable customer team are available Monday to Friday, 9am until 5:30pm.
Please think before you call and if you can self-serve or contact us via live chat we’d really appreciate it. We’re trying to keep our phone lines clear for customers that are elderly, vulnerable or struggling financially – so please do not call this number if you are able to self-serve as this dedicated vulnerable customer team will be unable to assist you.