We appreciate you might be worried about the impact of Coronavirus and wanted to let you know that we are now operating with minimal staff in an effort to help with the national effort to slow the spread of the virus. Supporting our customers and protecting our staff is our absolute priority, and we’re working hard to ensure we’re here to help as the situation develops. If you haven’t already done so, please register for our customer portal where you can view and download your policy documents and make amendments to your policy*.
If you have broken down or need to make a claim you can contact us via 0203 738 7300 (please note the breakdown and claims team cannot help with sales, renewals or amendments). You may experience longer than usual wait times and we apologise in advance for this.
If your financial situation has changed or you are struggling financially, we can look at moving your payment date or in certain circumstances we are able to offer payment holidays. Please contact our live chat team who will be happy to take you through the options.
It’s worth remembering that we have a customer portal that is available for you to use 24/7 should you need to view your policy documents or make changes to your policy. Using our portal will help ensure that our live chat service is available for vulnerable customers and those who need to make a claim or renew their insurance in the next 30 days.
If your policy isn’t on auto-renewal, please contact us via live chat to renew if we haven’t already been in touch.
You can still purchase additional policies online as normal (remember to use GIVEME40 to get £40 off any additional policies you purchase).
On behalf of all the team at One Call, thank you for support and understanding. Please look after yourselves and your families as we go through these uncertain times together.
The One Call team
*Amendments only available to car and van customers.
Coronavirus: Frequently asked questions
- • For new motor claims our team are open 8am until 8pm - 7 days a week.
• For vehicle breakdown claims our team are available 24/7.
• For new and existing household claims and existing motor claims our team are open 9am-5.30pm Monday to Friday.
• For home emergency claims our team are available 24/7.
PO Box 664