IMPORTANT INFORMATION: COVID-19 help, support and FAQs
IMPORTANT INFORMATION:
COVID-19 help, support and FAQs
Opening Times : Live chat is open 8am to 8pm Mon - Fri, 9am to 4pm Sat & Sun

Cookie Policy

About our online security and cookies

Cookies are small text files that are placed on your device by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.


Different pages of our website use different cookies. More details of these can be found below.


You can change your consent to cookie usage at any time on our cookie section at the bottom of this page.


Go to www.allaboutcookies.org to find out more about website cookies.

Refusing cookies

Most browsers allow you to refuse to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website.


For more information about how to do this via your web browser, please review your browser settings/security sections.


Blocking cookies will alter the usability of our website. You'll also be unable to get a quote if cookies are turned off.


You can also manage the cookies via the cookie settings section that shows at the bottom of our web page.

Cookies we use

The sections below show the different categories of cookies that we use. This information also shows how long the cookie will remain on your device and provides a brief description.


Session cookies expire once you log off or close the browser. They are only stored temporarily and are destroyed after leaving the page.


Strictly Necessary cookies


Strictly necessary cookies allow core website functionality such as user login, security and account management. The website cannot be used properly without strictly necessary cookies.

Cookie Key Domain(s) Cookie Type Expiration Description
ci_session www.onecallinsurance.co.uk First-party Session Cookie normally associated with the CodeIgniter framework for building PHP (Hypertext Preprocessor) based applications. Usually used to maintain a user state during a browser session for consistency of user experience. By default the cookie is destroyed when the browser session ends.
onecall_portal_session portal.onecallinsurance.co.uk First-party 2 hours Required for logging in to your account.
journey_session journey.onecallinsurance.co.uk First-party 2 hours This cookie is necessary and needed for functional usage of the application.
PHPSESSID quote.onecallinsurance.co.uk
www.renewalchecker.co.uk
onequickquote.co.uk
onecalldebtrecovery.co.uk
First-party Session Cookie generated by applications based on the PHP (Hypertext Preprocessor) language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
SERVERUSED portal.onecallinsurance.co.uk
journey.onecallinsurance.co.uk
First-party Session Session management in multi-node applications presents multiple challenges. When the architecture includes a load balancer, client requests might be routed to different servers each time, and the HTTP session might be lost. SERVERUSED prevents this.
laravel_session quote.onecallinsurance.co.uk First-party 2 hours Laravel uses laravel_session to identify a session instance for a user, this can be changed
ts paypal.com Third-party 3 years 1 hour PayPal sets this cookie to enable secure transactions through PayPal.
ts_c paypal.com Third-party 3 years 1 hour This cookie is provided by PayPal when a website is in association with PayPal payment function. This cookie is used to make safe payment through PayPal.
x-cdn paypal.com Third-party Session PayPal sets this necessary cookie for security during transactions through PayPal.
XSRF-TOKEN portal.onecallinsurance.co.uk
portal.onecallinsurance.co.uk
First-party 2 hours This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.

Performance cookies


Performance cookies are used to see how visitors use the website, e.g. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.

Cookie Key Domain(s) Cookie Type Expiration Description
_ga onecallinsurance.co.uk
renewalchecker.co.uk
onequickquote.co.uk
onecalldebtrecovery.co.uk
First-party 2 years This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat renewalchecker.co.uk
onequickquote.co.uk
First-party 1 minute This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.
_gat_UA-18184733-53 onecallinsurance.co.uk First-party 1 minute This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gid onecallinsurance.co.uk
renewalchecker.co.uk
onequickquote.co.uk
onecalldebtrecovery.co.uk
First-party 1 day This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track page views.

Targeting Cookies


Targeting cookies are used to identify visitors between different websites, e.g. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.


Cookie Key Domain(s) Cookie Type Expiration Description
_fbp renewalchecker.co.uk
onequickquote.co.uk
First-party 3 months Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_fr facebook.com Third-party 3 months Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
_gat_gtag_UA_119030947_1 onecalldebtrecovery.co.uk First-party 1 minute This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
_gat_gtag_UA_140023439_1 onecallinsurance.co.uk First-party 1 minute This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
_gat_gtag_UA_18184733_1 onecallinsurance.co.uk First-party 1 minute This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
_gat_gtag_UA_18184733_56 renewalchecker.co.uk First-party 1 minute This cookie is part of Google Analytics and is used to limit requests (throttle request rate).
_gcl_au onecallinsurance.co.uk First-party 3 months Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
IDE doubleclick.net Third-party 2 years This cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.
test_cookie doubleclick.net Third-party 15 minutes This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.
VISITOR_INFO1_LIVE youtube.com Third-party 6 months This cookie is set by YouTube to keep track of user preferences for YouTube videos embedded in sites; it can also determine whether the website visitor is using the new or old version of the YouTube interface.
YSC youtube.com Third-party Session This cookie is set by YouTube to track views of embedded videos.

Functionality Cookies


Functionality cookies are used to remember visitor information on the website, eg. language, time zone, enhanced content.


Cookie Key Domain(s) Cookie Type Expiration Description
__apex_test__ onecallinsurance.co.uk
renewalchecker.co.uk
First-party Session Checks whether cookies can be placed for the below purposes.
_upscope__region onecallinsurance.co.uk
renewalchecker.co.uk
First-party Session This cookie is a bolt on for whoson (live chat provider) and allows our agents to help customers navigate the site.
_upscope__shortId onecallinsurance.co.uk
renewalchecker.co.uk
First-party Session This cookie is a bolt on for whoson (live chat provider) and allows our agents to help customers navigate the site.
whoson onecallinsurance.co.uk
renewalchecker.co.uk
onecalldebtrecovery.co.uk
journey.onecallinsurance.co.uk
1 year Session This cookie is set for our online live chat tools.

Third Party Sites

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the One Call Insurance site. Please ensure you review the cookie policies used by these sites to check for any additional cookie information.



Privacy

For further information about how we process, use and store your data, please view our privacy notice at www.onecallinsurance.co.uk/privacy-policy