Breakdown/Claim
Car Insurance...
What would you like help with?
Talk to our friendly team
If you want to make a change to your policy such as:
- Change of vehicle
- Change of address
- Add or Remove a driver
- Add modifications or security device
Please use our Live Chat feature, no more call queues!
Live Chat opening hours
Monday to Friday: 09:00am - 5:30pm
Saturday & Sunday: 9:00am - 4:00pm
Still want to speak with us?
Customer Services
01302 554015
Monday - Sunday: Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm
Want to speak to us about your renewal?
If you want to speak to one of our friendly agents about your renewal please call the correct department.
Live Chat opening hours
Monday to Friday: 09:00am - 5:30pm
Saturday & Sunday: 9:00am - 4:00pm
Motor Insurance Renewals
01302 554010
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm
Report an incident
To report an incident please call our claims line, we're open 24 hours a day, 7 days a week.
24-Hour Accident Helpline
0203 738 7300
24/7, 365 days a year
Want to speak to us about cancelling your policy?
To discuss cancelling your policy please use our Live Chat service and speak to one of our friendly agents.
Live Chat opening hours
Monday to Friday: 09:00am - 5:30pm
Saturday & Sunday: 9:00am - 4:00pm
Speak to customer services
Motor Insurance Customer Services
01302 554015
Monday - Sunday: Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm
Car Insurance Sales
If you have purchased a policy online and wish to track its progress:
01302 554 016
If you would like a quote or to purchase a new policy:
01302 554012
Due to COVID-19 our call centre is currently closed. Our Customer Portal is available 24/7 & our live chat is open for urgent queries 9:00am to 5:30pm Mon - Fri, 9:00am to 4:00pm Sat & Sun.
I wish to make a complaint
Live Chat opening hours
Monday to Friday: 09:00am - 5:30pm
Saturday & Sunday: 9:00am - 4:00pm
To discuss a complaint please use our Live Chat service and speak to one of our friendly agents.
Speak to customer services
Motor Insurance Customer Services
01302 554015
Monday - Sunday: Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm
Talk to our Platinum Team
As a Platinum Scheme customer you have access to your own dedicated team, who will be able to help with any queries or changes you may require
If you wish to discuss or make changes to your policy, please contact us on:
01302 567 820
Opening Times:
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm
Please be aware that this line can only assist with Platinum Scheme enquiries. If you are not a Platinum customer, you will be required to hang up and re-dial the correct number