Bereavement

Assistance

We would like to take this opportunity to express our deepest condolences at this time.

We appreciate this will be a difficult time so to make this as easy as possible for you, we have outlined what you need to do in the event of a bereavement:

Step 1

Notify us of the bereavement by contacting us via live chat or calling us on 01302 567800.

When you contact us, we will ask for your name, your relationship to the policyholder, and your contact details so that we can send confirmation of the policy cancellation. We will also ask for the death certificate number, if available. If you have not yet received this, we will allow up to 30 days for it to be provided.

Step 2

Let us know how you wish to proceed with the policy, for example if you want to cancel the policy or change the policy into someone else’s name.

Step 3

Our Customer Relations team will get in contact with you via the details provided, occasionally we may require further information, in this scenario we will provide an email address for you to send the information to us.

Our opening times for Live Chat are 9am – 8pm Monday to Friday and 9am – 4pm on weekends and Bank Holiday’s. Our opening times for the phone lines are 9am – 5:30pm Monday to Friday, closed weekends and Bank Holiday’s

Alternatively, you can write to us at One Call Insurance Services Limited, First Point Balby Carr Bank, Doncaster, South Yorkshire, DN4 5JQ. Please send a letter including the policy holder’s full name and policy number and death certificate, plus your contact details and we will be in contact.