Modern slavery statement

Last updated: 27/05/2026

Introduction

This statement applies to One Call Insurance Services Limited (“One Call”) and is made pursuant to Section 54(1) of the Modern Slavery Act 2015. It outlines the steps taken during the financial year ending 31^st December 2025 to prevent modern slavery and human trafficking within our business and supply chains.

One Call aligns its approach with FCA Principles for Businesses, the Senior Managers and Certification Regime (SMCR), and Consumer Duty, ensuring effective governance, accountability, and good customer outcomes.

Definitions

One Call considers that modern slavery encompasses:

human trafficking,
forced, bonded or compulsory labour,
servitude and slavery-like practices,
work or services extracted through mental or physical threat, coercion, deception, or abuse of vulnerability,
being owned or controlled by an employer through mental or physical abuse or the threat of abuse,
being dehumanised, treated as a commodity, or being bought or sold as property,
exploitation of adults or children for labour or sexual purposes,
being physically constrained or to having restrictions placed on freedom of movement.

Commitment

One Call is committed to acting with integrity, maintaining effective systems and controls, and ensuring that modern slavery does not take place in its business or supply chains. We will not knowingly engage with organisations involved in such practices.

Organisational Structure

One Call provides insurance products to approximately 1.6 million customers across the UK. Headquartered in Doncaster, One Call operates solely within the UK, providing a range of personal, non-life insurance products to its customers.

All employees are based in the UK, with the majority being engaged in the development, sale, and administration of insurance products. As a result, One Call assessed the risk of modern slavery or human trafficking within the direct workforce to be low.

Nevertheless, One Call maintains policies in place and employment practices that comply with the standards required in relation to its responsibilities under relevant employment legislation in the UK and in many areas exceed the minimum requirements in relation to the employee welfare and protection.

Supply Chain Structure

Supply chains can be broken down into a system of “tiers” based on their proximity to the organisation or end product.

A Tier 1 supplier is a direct supplier to the organisation, where a direct contractual relationship exists. A Tier 2 supplier is a supplier to a Tier 1 supplier and may include subcontractors or providers that contribute to the delivery of the end of product or service.

One Call engages a wide variety of suppliers. Its indirect supply chain provides the necessary services to support business operations, which include technology, suppliers of facilities management service, such as cleaning providers and training providers. As an insurance broker it also engages with suppliers of goods and services where customers’ property has been lost or damaged, and medical and assistance services where customers have suffered accident or injury. One Call recognises that there is a risk that modern slavery and human trafficking may occur in supply chains of this nature.

One Call recognises that there is a potential risk of modern slavery and human trafficking occurring within supply chains of this nature and is committed to taking appropriate steps to identify and mitigate those risks.

One Call has procedures in place to ensure appropriate oversight in the selection and management of all third-party suppliers. These procedures include due diligence processes, contractual controls, and ongoing supplier relationship management. Where appropriate, contractual provisions require suppliers to comply with the requirements of the Modern Slavery Act 2015 and to provide information, upon request, relating to their compliance with the Act.

Organisational Policies

One Call operates the following policies that describe our approach to the identification of modern slavery risks and steps to be taken to prevent slavery and human trafficking in its operations:

Recruitment and Selection Policy

One Call has procedures in place that during the recruitment process, identity and right to work documentation are obtained in accordance with Home Office guidelines. Only individuals with the right to work in the UK are employed in its business.

Diversity and Inclusion Policy

We recognise the importance of diversity and inclusion and the responsibility we own to improve social mobility. We ensure that all our recruitment policies and practices enable equality and are supported by our commitment to develop all our people regardless of background.

Whistleblowing Policy

One Call has procedures in place to enable employees to raise concerns about wrongful behaviour within its business, including in relation to ethical standards, without fear of reprisal. These procedures are set out in the One Call Whistleblowing Policy which is reviewed at least annually. Ensuring the independence, autonomy, and effectiveness of the whistleblowing procedures in place, including those for the protection of staff raising concerns, is the responsibility of the Chair of the Audit Committee.

Assessing and Managing Risk

One Call applies a risk-based approach, considering supplier type, sector, and labour practices. Risks are prioritised and managed through proportionate controls.

Higher-risk areas may include outsourced services such as facilities management, cleaning services, and certain third-party providers within the claims supply chain

Due Diligence in Relation to Modern Slavery

One Call conducts due diligence processes to ensure slavery and/or human trafficking does not take place in its organisation or supply chains, including conducting a review of the controls of its suppliers. Due diligence is conducted when considering taking on new suppliers, and regular reviews are conducted on existing suppliers’ contracts.

One Call also has procedures in place for ensuring that only individuals with the right to work in the UK are employed in its business. These procedures are reviewed annually, and where staff are engaged on a temporary basis using recruitment agencies, the agencies are required to undertake appropriate right to work and reference checks on One Call’s behalf. In addition, we will verify the practices of any new agency we’re using before accepting their candidates.

Training

The following training to staff is given to effectively implement its stance on modern slavery.

Recruitment, Training and HR staff are trained to ensure they know what forms of identification documents are acceptable, and how to check the identification documents of potential employees to determine their eligibility to work in the UK.
Recruitment and HR staff are trained in conducting Right to Work checks on the GOV.UK website where it is required.
Recruitment are trained to ensure that a right to work in the UK is in place prior to offering a position within the company.

In addition, general staff awareness and guidance for identifying the ‘red flags’ is given during induction and throughout employment.

Steps

One Call has not, to its knowledge, involved or conducted any business with another organisation which has been found to have involved itself with modern slavery.

In accordance with section 54(4) of the Modern Slavery Act 2015, One Call has taken the following steps to ensure that modern slavery is not taking place:

During the reporting period, One Call has maintained supplier due diligence, monitored recruitment controls, and operated whistleblowing processes.
One Call’s Board Code of Conduct, which is set out in its High-Level Policies state that the business will aim to: “Article 4 -Exercise responsibilities to employees, customers, suppliers, and other relevant stakeholders, including the wider community. Article 5 – Comply with relevant laws, regulations and codes of practice, refrain from anticompetitive practices, and honour obligations and commitments.”

Modern Slavery and Ongoing Compliance

One Call has procedures in place to ensure ongoing compliance with the policies referenced in this statement. Adherence to the policies and applicable legislation and guidance is monitored by One Call’s Compliance department.

All concerns regarding modern slavery should be addressed to the Compliance department who will then undertake relevant action with regard to the Organisation’s obligations.

This statement is made in pursuance of s.54(1) of the Modern Slavery Act 2015 and will be reviewed for each financial year.

Effectiveness and Monitoring

Effectiveness is measured using management information including supplier reviews, training completion, and reported concerns, supporting Consumer Duty outcomes, as well as monitoring numbers of concerns raised (zero).