IMPORTANT INFORMATION: Coronavirus (COVID-19) Help & Support Updated on 2nd April 2020
IMPORTANT INFORMATION:
Coronavirus (COVID-19) Help & Support
Updated on 2nd April 2020

Contact Us

Home Insurance...

Home Insurance...

What would you like help with?

 

Talk to our friendly team

If you want to make a change to your policy such as:

  • Change of address
  • Add/Remove a specified item
  • Add/Remove a joint proposer
  • Change the mortgage provider

Speak to customer services

Customer Services
01302 554013
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm

Want to speak to us about your renewal?

If you want to discuss your renewal please call and speak to one of our friendly agents.

Speak to customer services

Home Insurance Renewals
01302 554013
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm

Report an incident

To report an incident please call our claims line, we're open 24 hours a day, 7 days a week.

24-Hour Accident Helpline
0203 738 7300
24/7, 365 days a year

Want to speak to us about cancelling your policy?

To discuss cancelling your policy please call and speak to one of our friendly agents.

Speak to customer services

Home Insurance Customer Services
01302 554013
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm

Home Insurance Sales

If you have purchased a policy online and wish to track its progress:   01302 554 016
If you would like a quote or to purchase a new policy:   01302 554013
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm

I wish to make a complaint

Live Chat opening hours

Monday to Friday: 9:00am - 5:30pm
Saturday & Sunday: 9:00am - 4:00pm

To discuss a complaint please use our Live Chat service and speak to one of our friendly agents.

Click or tap here for alternative contact options

Speak to customer services

Home Insurance Customer Services
01302 554013
Due to the Covid-19 outbreak, our call centre is currently closed.
Our live chat service is still available Monday - Friday, 9:00am - 5:30pm