Insurance can sometimes feel a bit confusing, but getting in touch with your provider should always be simple. At One Call Insurance, we want to make sure you can reach out in a way that works best for you. Whether you have a quick question about your car insurance policy or you need some extra support, we have set up plenty of easy ways to get in contact.
The Quickest Way: Online Customer Portal and Live Chat
For most everyday queries, the fastest way to get answers is straight through our website. When you log into your online customer portal, you can view your policy documents, make changes to your details, and manage your insurance 24 hours a day.
If you need to speak to a real person, our Live Chat team is ready to help. You can easily start a chat on our website during our opening hours, and one of our friendly advisors will guide you through your questions. This means you do not have to wait on hold, and you can get things sorted out quickly and easily.
Manage Everything on the Go: The One Call App
If you prefer to manage your policy from your smartphone, the One Call Insurance Customer Portal app is free to download on both the App Store and Google Play. It gives you all the same great features as our website, right in your pocket. You can view your documents, update your personal details, and even report a breakdown or claim 24/7. It is the perfect way to keep your insurance details handy whenever you might need them.
Support for Vulnerable Customers
We know that life can sometimes get complicated. If you are going through a tough time, dealing with a health condition, or facing financial difficulties, you might need a bit of extra help.
Because we want to make sure everyone gets the right support, we have a dedicated vulnerability phone number. If you feel you need to speak to someone directly, our specially trained team is just a phone call away. To get this direct number, simply start a Live Chat on our website and request it from one of our advisors. They will provide the number to you right away so you can speak to our team, who are here to listen and help you manage your insurance without any added stress.
Emergencies, Claims, and Renewals
Some situations require immediate attention, and we want to make sure you get the right support right away. If you have had an accident, need to make a claim, or have a breakdown emergency, we work closely with One Call Claims. They are a dedicated accident management company who will handle your situation and get you help immediately. You can reach the 24/7 Emergencies, Claims, and Breakdown line by calling 0203 738 7300.
If you are approaching the end of your policy and need to discuss your renewal in detail, our team is also ready to help. Simply start a Live Chat on our website to speak directly with one of our advisors. We want to ensure you have the peace of mind of knowing exactly where to go for help when it matters most, without having to search for long.
Getting in Touch by Post
If you need to send physical documents or prefer to submit a formal complaint in writing, you can contact us by post.
Please send your correspondence to our main office at:
One Call Insurance
First Point
Balby Carr Bank
Doncaster
DN4 5JQ
Our team will ensure your letter is directed to the correct department to be handled as quickly as possible.
Always Easy to Reach
We do everything we can to have ways to contact us available easily. We are constantly updating our website, improving our FAQs, and training our staff to make sure your experience is as smooth as possible. Your peace of mind is our top priority.
Need a hand with your policy?
Head over to our Contact Us page today to log into the customer portal or start a Live Chat. We are always happy to help.
